CRM Magazine 2017 Best IVR and 10th Year WFO Category Winners!

by Andrea Katsivelis, on Apr 6, 2017 8:38:41 AM

Verint and Contact Solutions do it again! CRM magazine names Verint as one of the top ranking contact center service leader for 2017. In fact, our WFO solution has taken top ranking for the tenth year in a row! Here's why...

Our interactive voice response (IVR) and Workforce Optimization (WFO) solutions won for their categories, and our Contact Center Search and Customer Case Management solutions ranked as one of the top service leaders in those categories. Highly ranked IVR performance and IVR best practices and effective WFO results influenced the category wins.

Verint also ranked highest in depth of functionality for our IVR solution.

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Topics: IVR Business Case Cloud IVR FAQ WFO IVR

About this blog

Most people think IVRs are like Zombies. They’re mindless and boring in conversation. They’re pretty much all the same. You can only expect so much of them, and they’re never going to get any better. But they’re also one of the enterprise’s busiest customer engagement points – one that could make or break how an interaction contributes to customer experience.

This blog explores how to make IVR better through analytics, personalization, and continuous improvement—and how that can have a profound effect on customer experience and contact center performance.

Adaptive IVR Blog