Recently our very own Tim McCurry, Director of IVR Solutions, was featured in WashingtonExec. In his interview, Tim provided fresh insights on how government agencies can use real time IVR analytics to prevent and combat fraud. He provides a sneak peak into the type of new projects his team is working on this year. Check out the full interview.
Andrea Katsivelis, on Apr 15, 2016 8:00:00 AM
Fraud Infographic
Download this infographic to get the facts about fraud in the contact center.
Topics:
Industry Insights
IVR Security
EBT Fraud