Chris Sussman, on Oct 15, 2015 7:00:00 AM
Hurricane Sandy hit the east coast with fury in October 2012. As the massive storm moved ashore, large technology companies around the country began experiencing major outages due to the brutal weather. For call centers caught off guard, it meant valuable communications were being delayed or not sent at all. It also meant a complete breakdown in communication with consumers at a time when it was of the utmost importance.
Mark Clark, on Sep 1, 2014 8:00:00 AM
Over the last ten years, most of the IVR market has shifted to the cloud and that’s created a lot of disruption. If it’s been a few years since you’ve considered an IVR upgrade, you might be surprised to learn that the “usual suspects” for your vendor short list aren’t the usual suspects anymore.