Andrea Katsivelis, on Jul 8, 2015 3:30:00 PM
Mohawk has been part of my family for 4 years. He's loving and affectionate and so well-mannered. Plus he's a cutie! This little guy has taught my family new things about caring and paying attention to who and what is right in front of you. Plus we've had to learn accommodations to our schedules and lifestyle. So let's just agree, Mohawk is a guru on relationship development and CX.
Tim McCurry, on May 13, 2015 11:00:00 AM
In some programs, up to 98 percent of customer calls into a contact center are automated in the IVR for our customers. IVR is still highly critical to overall customer experience (CX), and may be the main source of experience with a brand.
Having access to the right data and knowing how to apply it to personalize your IVR can be the difference between winning and losing business. In today’s fast-moving, hypercompetitive world, customers want to be treated as unique individuals and expect companies they do business with to know them, and anything less is a bad experience.