Although there are a variety of ways for shoppers to experience poor customer service (see our recent blog “The Worst Shopping Experience Ever”), it’s costing companies more than just lost revenues when it happens within their apps.
John Hibel, on Oct 13, 2014 3:47:00 PM
Although there are a variety of ways for shoppers to experience poor customer service (see our recent blog “The Worst Shopping Experience Ever”), it’s costing companies more than just lost revenues when it happens within their apps.
John Hibel, on Sep 29, 2014 2:09:00 PM
That was a comment I received from Tobias Goebel, Director of Mobile Strategy at Aspect Software, on my recent Omnichannel is Dead blog post.
Sameer Siddiqui, on Sep 23, 2014 1:32:00 PM
Retailers, banks, businesses large and small are pouring money into their mobile apps. However, there is one item they continue to forget: Customer care.
John Hibel, on Sep 13, 2014 1:17:00 PM
What would happen if you woke up tomorrow morning and realized you were spending millions of dollars trying to solve the wrong problem?
John Hibel, on Aug 14, 2014 11:38:00 AM
Recently I was talking with a customer service executive who has run several large contact centers. I asked him where mobile customer care fell on his priority list.