Citizen Engagement Blog

Transportation depends on fast customer service to serve citizens on-the-go. Today we announced our latest implementation of voice self-service and speech technology implented to solve government and citizen needs.  This new contract introduces IVR self-service to a large initiative to support its modernization goals to bring:

• Better customer service
• Improved customer experience (CX)
• Secure, improved way to interact with common transportation interactions

Read the full press release to learn more.