Andrea Katsivelis, on Sep 19, 2016 10:15:33 AM
State modernization initiatives address critical efforts to improve systems, processes and service delivery. Included in the mix is the impact these initiatives have on citizen engagement.
But to what extent is citizen engagement a key focus for state agencies as they address their modernization efforts? The Governing Institute has released early findings, in coordination with research survey sponsor Contact Solutions (a Verint company,) and answers that question.
Andrea Katsivelis, on Jun 12, 2015 4:30:00 PM
With a strong reputation for success in the State of Georgia, Contact Solutions delivered critical constituent CX enhancements and operational reliability and agility improvements – ensuring the foundation of constituent care is secured and the care constituents receive are supported.
Andrea Katsivelis, on Apr 28, 2015 8:30:00 AM
Human services programs address fundamental needs for children, pregnant women, and needy families. Recipients of SNAP, WIC, and TANF disbursements, child support payments, and other emergency and child advocacy programs depend on these funds for food, shelter, and other necessities.
So it’s especially important for government entities to provide a fast, flexible, easy-to-use support solution for their human services programs without outdated processes and technologies standing in their way.