This year has seen impressive strides in citizen engagement for the State of Georgia—with the implementation of their statewide Hosted Contact Center (HCC) initiative. The State turned to Contact Solutions to provide the technology, innovations, and reliability it needed to deliver IVR and digital citizen engagement. Initial implementations support the following six agencies:
- Division of Family and Children Services Office of Family Investment
- Child Protective Services
- Georgia Department of Corrections (GDC) Probationary Reporting Contact Center
- GDC Pardons and Parole Call Center
- Professional Standards Commission (GAPSC)
- Georgia Bureau of Investigation (GBI)
With a strong reputation for success in the State of Georgia, Contact Solutions delivered critical constituent CX enhancements and operational reliability and agility improvements – ensuring the foundation of constituent care is secured and the care constituents receive are supported.
