Citizen Engagement Blog

Federal, State and Local governments are promoting shared services to check some critical boxes:

• Saving money by taking greater advantage of existing IT resources
• Improving citizen customer service with limited resources
• Reducing redundancy from multiple distributed and duplicative IT functions
• Taking the next step in IT optimization, which began with datacenter consolidation
• Supporting the move from on-premise infrastructure to the cloud

Take stock of shared service options and benefits to increase citizen customer service efficiencies. These facts and proof points will help.

At the recent EBT Next Gen Conference in Clearwater Beach, FL over 300 EBT stakeholders came together at this annual event to address the latest issues, concerns and regulations facing government EBT card programs, and fraud identification and governance played a prominent role in that discussion.

Fraud tracking and prevention was a particular focus at the Plenary Session: Front Page Focus-issues and concerns facing the EBT Industry.  Four distinguished panelists from state, vendor, consulting, and advocacy organizations participated to delve deeper.