Citizen Engagement Blog

Identifying and stopping fraud in the contact center is not a one-two punch. It takes intelligence and action combined in a thoughtful manner that critically monitors and detects the good from the bad, in real time and over time, depending on your needs and goals.

As we dig deeper into fraud attacks, so too does the story expand to a beneficial conclusion…for your citizens and government, that is. Dean D’Adamo, of Contact Solutions a Verint Company, challenges you to be the knock-out champion in the war against fraud. 

Fraudsters are tricky fellows, and it only takes a few good ones to establish a fruitful and steady flow of criminal activity against your citizens. Unfortunately we know more than a few are lurking in not so obvious places. Dean D’Adamo, of Contact Solutions a Verint Company, addresses the profound effect that fraudulent activities have on your government programs, and steps you can take to stop them in their tracks.

Cyber crimes are a hot topic for a reason. They impact millions of citizens, organizations and public trust. But the crimes don’t stop there, as the money flows – and the plethora of valuable information – the bad guys and gals are hot on its trails. In this podcast, Dean D’Adamo, Senior Director, Government at Contact Solutions a Verint Company, provides insights into cyber attacks in the contact center.

Federal, State and Local governments are promoting shared services to check some critical boxes:

• Saving money by taking greater advantage of existing IT resources
• Improving citizen customer service with limited resources
• Reducing redundancy from multiple distributed and duplicative IT functions
• Taking the next step in IT optimization, which began with datacenter consolidation
• Supporting the move from on-premise infrastructure to the cloud

Take stock of shared service options and benefits to increase citizen customer service efficiencies. These facts and proof points will help.