Heresy? Hear me out.
James Mesbur, on Sep 26, 2017 8:00:00 AM
Heresy? Hear me out.
James Mesbur, on Sep 6, 2017 12:43:42 PM
I have a bold thought that’s gotten me into trouble on a few memorable occasions:
I believe this deeply, but don’t get me wrong! I mean no ill will!
I don’t mean companies should prevent their customers from contacting them.
Rather, companies should strive to provide such high-quality service that customers never feel the need to reach out in the first place!