Security should be a concern for all government organizations. People’s rights to privacy, as well as growing threats in the cybercrime realm, have heightened our awareness and need for protection. Technology is only getting better, and with it too, are those looking to capitalize on the hard work of others through information theft from citizen engagement systems.
Consider that if your IVR solution – whether on-premise or a hosted platform – suffers a breach, your company could suffer not only negative publicity and damage to your brand and company reputation, but also:
